We’ve been hard at work on a new website to better serve you, our customer. The site redesign included a new visual treatment, more streamlined navigation, and improved content organization. We’ve organized the content by region and and by type of service so you’re able to find the information you’re looking for more efficiently depending upon where you live and what kind of energy we provide for you.

Why are you updating the website?

The website was due for a refresh because of the acquisition of Northern Utilities in late 2008 which significantly increased our service territory.  We’ve also seen an increase in customers that manage their accounts online and took this opportunity to streamline their experience.

What’s new?

The site’s navigation, content organization,and visual treatment are the primary areas we focused on. We trimmed down content to help customers find what they are looking for and have improved popular areas of the current site such as the MyUnitil online account area, the Media Center, and the Outage Center.

What’s been removed?

Old and unnecessary content is being removed to keep the site as focused as possible for our customers and other visitors. The current site has been in place for the better part of 10 years, so we took the opportunity to start from scratch to create a better, more customer-friendly experience.

Will the new website affect the existing MyUnitil account?

No. The site redesign will not affect your existing MyUnitil account, login credentials, or other profile information. When you visit the new website for the first time, you will be asked to provide your username and password if you’d like to login to your account. If you haven’t logged in recently or don’t recall your login credentials, please visit our site and we will resend your profile information via email.

Why will I have to enter my username and password on the new site?

While your MyUnitil account username and password will remain the same, we are requiring you to enter them again on your first visit to the new website. We will offer you the option of remembering your username for subsequent visits, though passwords will no longer be stored. This is a security precaution we’ve adopted in an effort to protect your online identity. However, most browsers offer a password storage feature and you can use that setting if you would rather not enter your password each time you log in.

What about my saved bookmarks?

Because there was a tremendous amount of information on our old site we had to remove some of it and reorganize it for easier access, so we aren’t able to carry over our existing URL structure.  This means that your saved bookmarks will not work when the new site launches but we have made every effort to make it easy to find the information you are looking for as soon as you arrive.
For example, we are providing more features that help you search for information, including a site search bar, a site map, and a “What are you looking for?” menu on our homepage. You will also be able to set your location and customer type so that subsequent visits will be more tailored to your profile.

Is anything planned for 2011?

Most definitely. Websites are living, breathing things that are always changing with the industry to reflect the needs and wants of our customers and our business. We have plans to build additional features and functionalities in 2011and beyond. We will keep you updated as we roll them out.

Do you have another question you don’t see here?

Please call our Customer Service Center for additional information at 888-301-7700 at 866-933-3821.