Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. You may call
In the case of a gas emergency, please call
Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. You may call
In the case of a gas emergency, please call
Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. You may call
If you experience an electric outage, please call us at the toll-free number above to report it. You may also report your outage online.
In the case of an emergency, please call
You will need to provide us with the following:
Natural gas is not available in all locations although we may serve your community. Please call us toll-free to inquire about availability in your neighborhood: 888-301-7700 866-933-3820 866-933-3821.
Gas mains run throughout our service territory. If your place of residence or business is near an existing main, service may be available. To find out specifics about your location, contact us at 866-933-3820 866-933-3821 888-301-7700 or use our online form.
The table below lists the observed Company holidays for 2012. Our offices are closed for business on the following days:
| New Year's Day (observed) | Monday, January 2, 2012 |
| Memorial Day | Monday, May 28, 2012 |
| Independence Day | Wednesday, July 4, 2012 |
| Labor Day | Monday, September 3, 2012 |
| Veteran's Day (observed) | Monday, November 12, 2012 |
| Thanksgiving Day | Thursday, November 22, 2012 |
| Day after Thanksgiving Day | Friday, November 23, 2012 |
| Christmas | Tuesday, December 25, 2012 |
To mail in a payment, please address it to:
Unitil
P.O. Box 981010
Boston, MA 02298-1010
You will need to provide us with a handful of information to start service at a new location:
A gas conversion burner allows you to switch from oil to natural gas by replacing only the oil burner on your current furnace or boiler. We offer rental conversion burners through our EasyCare Program - it's the easiest, fastest and most inexpensive way to replace or upgrade your existing oil furnace or boiler. Every rental comes with 24-hour service, seven days a week so you'll always have worry-free peace of mind.
Contact your local residential gas representative at 888-301-7700 to schedule an appointment. We’ll come out to examine your heating system and let you know if you're eligible for a conversion burner.
We've centralized all of our outage information in a section on our site called the Outage Center. Here you'll find links to the latest news, public service announcements and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration and being prepared for extended outages.
We also have dedicated resources and information for municipal contacts in the communities we serve here.
Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. However, you may call our automated system to make a payment or ask general questions toll-free at 866-933-3820 866-933-3821 888-301-7700.
Gas emergencies should be reported immediately to 866-542-3547866-900-4115866-900-4460.