Unitil is steadfastly focused on the safety of our customers, our employees, and the communities we serve. We maintain a comprehensive training program to ensure our people are fully certified and experienced with any situation. We also provide emergency services 24 hours a day, seven days a week, and are available to answer any questions about the safety of your energy services.
The benefits of the electricity and gas we provide are equaled only by the need to use these resources safely.
We provide comprehensive safety information, including gas emergency tips, gas leak warning signs and toll-free numbers to reach us in case of an emergency.
For gas customers, there are steps to ensure your natural gas equipment continues to operate safely and efficiently, from maintaining proper ventilation to calling before you dig. Be sure to call Dig Safe® before digging on your property. For any other gas safety questions, please call us toll-free at 888-301-7700866-933-3820866-933-3821.
If you smell gas or for other gas-related emergencies, please contact us at 866-542-3547866-900-4115866-900-4460.
The following tips offer advice on preparing and “weathering” a New England storm and its aftermath. Some of these events result in widespread and severe damage to the region’s electrical system. While no one can control the weather, you can be prepared for power outages.
Our natural gas and electric restoration procedures are intended to assess and restore power using safe, industry-accepted practices. They are very different procedures depending on which energy service we provide for you.