Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. You may call 888-301-7700 and use our automated system 24 hours a day, 7 days a week for account inquiries and to make a payment.

If you experience an electric outage, please call us at the toll-free number above to report it. You may also report your outage online.

In the case of an emergency, please call 888-301-7700 24 hours a day, 7 days a week.  Gas emergencies should be reported immediately to 866-542-3547.

To mail in a payment, please address it to:
Unitil
P.O. Box 981010
Boston, MA 02298-1010
 

Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult. Click here to learn how to read your dial meter.

Trimming cycles allow us to control re-growth over a consistent percentage of a service territory and ensure that all areas in a service territory are maintained over a similar period of time.

Tree crews are often an integral part of outage restoration during and following a storm. We work with our tree contractors to reserve resources ahead of major storms, and communicate with crews during and after the restoration process to address hazard trees and other compromises to our system.

Tree debris will not be removed during or after storm conditions; this is the responsibility of the owner of the tree. Any debris that is a result of our standard trim cycles is removed or put through a chipper. Pieces not fitting into the chipper are cut into manageable lengths and left for the owner or their designee. Additionally, we do not remove debris after our tree or line crews remove branches or trees during unscheduled outages and other emergencies.

A key reason we don’t take your wood is that it belongs to you! Cut wood has value and can be sold. If your wood is of a high enough quality, you may find someone locally willing to pay to take that wood off your hands.

We plan to use herbicides to maintain tree growth in areas that prove difficult to access with standard equipment (trucks, saws, chippers) and to inhibit the growth of new trees once cutting has taken place. We work closely with local and state offices for the approval, notification and application of any herbicides before we use them. We plan to use herbicides primarily on our transmission system, with potential applications along the distribution system if necessary. 

Generally, your budget billing monthly payment amount will change once or twice within the year. These adjustments are made to your payment amount to prevent you from having a large amount due or credit balance at the end of the program year. Prior to our changing your payment amount, you will be notified by mail of the new amount, which will appear on your next bill. The decision to change your payment amount is based on several factors. While we try to limit the number of adjustments, your payment amount may change when:

• The price of electricity and/or natural gas changes
• Warmer or colder temperatures mean you will use more or less energy to heat or cool your home
• Your monthly usage has changed compared to prior usage history that was used for calculating your payment amount
• You have purchased or replaced appliances