You will need to provide us with the following:
Natural gas is not available in all locations although we may serve your community. Please call us toll-free to inquire about availability in your neighborhood: 888-301-7700 866-933-3820 866-933-3821.
The table below lists the observed Company holidays for 2014. Our offices are closed for business on the following days:
|New Year's Day (observed)||Wednesday, January 1, 2014|
|Memorial Day||Monday, May 26, 2014|
|Independence Day||Friday, July 4, 2014|
|Labor Day||Monday, September 1, 2014|
|Veteran's Day (observed)||Tuesday, November 11, 2014|
|Thanksgiving Day||Thursday, November 27, 2014|
|Day after Thanksgiving Day||Friday, November 28, 2014|
|Christmas||Thursday, December 25, 2014|
If you’re already using natural gas in your home, it’s likely that you can also use natural gas to heat your home—but it depends on your precise location. The best way to know for sure is to call us: 888-4-UNITIL, or fill out our online form.
Natural gas is a safe, economical, efficient, clean-burning, non-polluting, and dependable source of energy when used correctly in equipment that is properly installed and maintained. View our natural gas safety page for more information.
If you smell, see, or hear a suspected gas leak, move to a safe environment and call Unitil’s toll-free gas leak number immediately: 866-900-4460. DO NOT use a lighter or telephones, and DO NOT switch on/off appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.
To mail in a payment, please address it to:
P.O. Box 981010
Boston, MA 02298-1010
You will need to provide us with a handful of information to start service at a new location:
Unitil does not specifically endorse any local contractors. Check your local yellow pages for a list and be sure the contractor is licensed and insured before any work is perfomed.
A gas conversion burner allows you to switch from oil to natural gas by replacing only the oil burner on your current furnace or boiler. We offer rental conversion burners through our EasyCare Program - it's the easiest, fastest and most inexpensive way to replace or upgrade your existing oil furnace or boiler. Every rental comes with 24-hour service, seven days a week so you'll always have worry-free peace of mind.
Contact your local residential gas representative at 888-301-7700 to schedule an appointment. We’ll come out to examine your heating system and let you know if you're eligible for a conversion burner.
Natural gas is currently about half the cost of home heating oil.
Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult. Click here to learn how to read your dial meter.
Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. However, you may call our automated system to make a payment or ask general questions toll-free at 866-933-3820 866-933-3821 888-301-7700.
Gas emergencies should be reported immediately to 866-542-3547866-900-4115866-900-4460.
Generally, your budget billing monthly payment amount will change once or twice within the year. These adjustments are made to your payment amount to prevent you from having a large amount due or credit balance at the end of the program year. Prior to our changing your payment amount, you will be notified by mail of the new amount, which will appear on your next bill. The decision to change your payment amount is based on several factors. While we try to limit the number of adjustments, your payment amount may change when:
After we receive your cancellation request, your next billing statement will reflect the cancelled budget. Your bill will include any previous balance owed, your current charges, and your deferred balance from the program. The total amount billed will be payable by the due date reflected on your bill.
Depending on your specific location, it may be possible to extend the gas main. For many potential customers, if your home is located less than 100 feet from a natural gas main and you intend to use natural gas to heat your home, installation of a natural gas service line from the street to your home could be free (some restrictions may apply). Call us directly at 888-4-UNITIL—we can help determine if natural gas is available for you.
We anticipate natural gas will be cheaper than oil or coal as a home heating source for many years. Of course, the energy markets are always shifting and we cannot guarantee natural gas will always be less expensive than other sources.