Energy for ResidentsEnergy for ResidentsBecoming a Gas Customer
FAQs
What are your office hours and toll-free customer service numbers?

Our customer service hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. You may call 866-933-3821 and use our automated system 24 hours a day, 7 days a week for account inquiries and to make a payment.

In the case of a gas emergency, please call 866-900-4460 24 hours a day, 7 days a week.

What information do I need to know for new residential gas service?

You will need to provide us with the following: 

  • Your name
  • The address of the new location
  • The gas equipment to be installed with input rating

Natural gas is not available in all locations although we may serve your community. Please call us toll-free to inquire about availability in your neighborhood: 888-301-7700 866-933-3820 866-933-3821.

Is there gas available at my house?

Gas mains run throughout our service territory. If your place of residence or business is near an existing main, service may be available. To find out specifics about your location, contact us at 866-933-3820 866-933-3821 888-301-7700 or use our online form.

What holidays are observed by the Company?

The table below lists the observed Company holidays for 2012. Our offices are closed for business on the following days:

 

New Year's Day (observed) Monday, January 2, 2012
Memorial Day Monday, May 28, 2012
Independence Day Wednesday, July 4, 2012
Labor Day Monday, September 3, 2012
Veteran's Day (observed) Monday, November 12, 2012
Thanksgiving Day Thursday, November 22, 2012
Day after Thanksgiving Day Friday, November 23, 2012
Christmas Tuesday, December 25, 2012
What information do I need to start an account?

You will need to provide us with a handful of information to start service at a new location:

  • The address of the new location
  • The former tenant’s name (if applicable)
  • Your name
  • Your social security number
  • Your telephone number at the new location
  • Your business phone number
  • The date you will be requiring service
  • Spouse’s name (if applicable)
Does Unitil install appliances like heating systems, boilers and gas cooking equipment?
We currently install heating and water heating equipment in New Hampshire only. Please call 866-933-3820 for details. 
No, we do not offer installation services. To find a list of licensed contractors, please check your local yellow pages. 
No, we do not offer installation services. To find a list of licensed contractors, please check your local yellow pages. 
Does Unitil recommend local contractors to call for installation quotes?
Unitil does not specifically endorse any local contractors. Check your local yellow pages for a list and be sure the contractor is licensed and insured before any work is performed.  
Unitil does not specifically endorse any local contractors. Check your local yellow pages for a list and be sure the contractor is licensed and insured before any work is performed.  
We keep a list of plumbing and heating contractors for your convenience. This list does not endorse these contractors or they work they perform.
  • Name
  • Name
  • Name
What is a conversion burner?

 

A gas conversion burner allows you to switch from oil to natural gas by replacing only the oil burner on your current furnace or boiler.  We offer rental conversion burners through our EasyCare Program -  it's the easiest, fastest and most inexpensive way to replace or upgrade your existing oil furnace or boiler.  Every rental comes with 24-hour service, seven days a week so you'll always have worry-free peace of mind.
Contact your local residential gas representative at 888-301-7700 to schedule an appointment. We’ll come out to examine your heating system and let you know if you're eligible for a conversion burner. 

What is the cost of natural gas vs. home heating oil?

 

Current Massachusetts oil prices are available here on the Mass.gov website. We provide current and historical residential gas rates here. Use our home heating calcuator to directly compare fuel costs.
Current New Hampshire fuel prices are available here on the NH.gov website.  We provide current and historical residential gas rates here. Use our home heating calcuator to directly compare fuel costs.
Current Maine home heating oil prices are available here on the Maine.gov website. We provide current and historical residential gas rates here. Use our home heating calcuator to directly compare fuel costs.
I've made the switch to natural gas. Once the gas line is installed, how do I get my new meter set?

A gas inspection number must be called in to Unitil by your local gas inspector.  This lets us know that they have approved your internal piping and it meets state plumbing code. You must call your local Customer Project Coordinator at 978-353-3285 to have an account and a meter order set up in your name to authorize the meter installation.
Once the inspection number is called in and your meter order is complete, we schedule your meter set.  Please note: if new gas equipment has been installed, your plumber must be present to light all the gas equipment or the meter will be set in the locked position.
If your meter is set in the locked position, you must call our Customer Service Center at 888-301-7700 to create a work order to have the meter turned on. Our Meter & Service department will work with your plumber to coordinate the installation of the meter.  
After the gas service line is installed, the plumbing and heating contractor has performed a pressure test, and your local inspector has approved the installation, please contact us at 603-294-5155 to schedule your meter installation. 
Before the meter can be set and turned on, Unitil will need access to the equipment that will be using natural gas in order to perform a required safety check. The equipment must be installed, wired and ready, and the contractor will have performed a pressure test on the system. 
Paperwork is required to be completed by your installer/contractor and made available at the job site for Unitil (most contractors already have a copy of this document and are aware of this requirement).  We schedule appointments in four-hour blocks, between 8am and noon, or noon and 4 pm Monday through Friday. Please call 207-541-2502 to set up an appointment.
Are there state or federal rebates available? How do I get them?

Yes!  Energy Star offers tax credits for the purchase of new high efficiency equipment and appliances.

The state of Massachusetts may also offer tax incentives or rebates that encourage the use of natural gas for home heating and cooling.
Rebates and incentives are also available through Efficiency Maine, a statewide group that helps businesses and residents all over Maine use energy resources more efficiently, reduce energy costs, and lighten the impact on Maine’s environment from the burning of fossil fuels. 
High efficiency rebates are available through Gas Networks, a collaborative consisting of local natural gas companies serving residential and commercial & industrial customers throughout New England.