Gas service interruptions can occur without warning. It’s a good idea to be prepared for the unexpected by checking and inventorying the following in the event of a service interruption:
A gas leak can be detected by the smell, sight or sound.
If you smell, see, or hear a suspected leak:
Move to a safe environment and call Unitil’s toll-free gas leak number 866-542-3547866-900-4115866-900-4460.
DO NOT use a lighter, telephones, switch on/off appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.
Go to the home of a friend or relative outside the evacuation zone as indicated by the local fire department and wait there until you receive notice that it is okay to return to your home. Evacuation typically lasts only a few hours. You can monitor our Web site here or call our toll-free numbers for updates on the situation. When you are notified that it is safe to return home, you may still be without gas service.
Sheltering in place means you can stay in the comfort of your home, but you will be without your gas service until your pilot is relit by a Unitil gas service technician, so gas-powered appliances such as stoves, furnaces, and hot water heaters will not work. It is safe to use lights, electrical appliances, and your phone.
Once repairs are made, a gas technician will come to your door and personally relight your pilot light. This personal check may occur within a few hours of the outage, or it may take longer, as each affected customer must be restored in this way before gas service can safely resume.
For general questions regarding natural gas service, call us toll-free to speak with a customer service representative at 888-301-7700 866-933-3820 866-933-3821.
Hypothermia is a serious medical condition with symptoms that include confusion, dizziness, exhaustion and severe shivering. It is caused by exposure to the cold, most often, because of inclement weather. If you begin to experience these symptoms seek medical attention:
Several factors contribute to how well your body maintains its normal temperature – air temperature, wind, clothing, intensity of activity and the body’s ability to adapt to compensate for the cold environment.
Here are some tips to prevent hypothermia: