Updates to Your Account
Coming September 25 - October 5, 2025*
We will be integrating Bangor Natural Gas customers into Unitil's billing and payment systems shortly. Our goal is to ensure a smooth and secure transition for all our customers.
*Dates are subject to change due to weather and other contingencies to ensure a quality transition.
What to know during the update?
Payments and other transactions will not be available during the update. Unitil will communicate with you when the update is completed and additional actions to take post-update.
What will change following the update?
- Your bills will have a different look and feel - get a preview at unitil.com/newbill
- You'll receive a new account number on your updated bill
- The online account management and payment tools you use will change
- Some phone numbers will change. No worries - all decommissioned numbers will forward calls appropriately.
Important Info Regarding Your Account & Payments
- If you need a seasonal gas turn on, please call us at 207-941-9595 as soon as possible so this can be scheduled before the system update.
- Payments scheduled through September via your Paymentus account or your financial institution will be processed, though there may be a delay to when you see the payment posted to your utility account.
- Your online Paymentus profile will not carry over to Unitil systems. Once you receive your new account number, you will be able to create a profile on Unitil’s customer portal, MyUnitil, to manage your account and make payments.
- If you were registered for paperless billing or automatic payments with Bangor Natural Gas, you will need to re-register with Unitil after the update.
- If you are currently on budget billing or a payment plan, you will receive a separate communication with details on what to expect.
No Changes Yet:
Please continue to use your current account number and bill payment methods, and be on the lookout for additional communications via direct mail, email communications, and social media. Be sure to bookmark this webpage to find the most up-to-date info and update your contact info to ensure you receive all email updates.
Additional Details:
Stay connected!
Unitil's Values & Mission
About Unitil
We are an investor-owned public utility committed to delivering energy to our customers safely and reliably.
Unitil in the Community
As your community partner, we invest in the quality-of-life issues that are important to you and your neighbors.
Gas Safety
Monthly Customer Newsletters
Tips and updates you can put to use
Keeping our customers in the know is important. Each month we publish a customer newsletter that offers a variety of valuable updates, safety messages, energy efficiency tips, fun activities and more.
Commitment to Sustainability
Sitting at the core of Unitil's mission
True sustainability embraces a culture of innovation and collaboration integrated with strategy and risk management and guided by solid corporate governance.
Contact Us:
Address:
498 Maine Avenue
Bangor, Maine 04401
Phone Number:
For emergencies: LEAVE the area immediately, before calling 911 then Unitil at 207-941-9595 or 877-427-7991
Hours:
8:00 a.m. to 4:30 p.m.
Docket # 2024-00158 was filed in July 2024 for annual cost of gas proceeding. View filing at maine.gov/mpuc.
