Frequently Asked Questions

Please refer life support questions or issues surrounding potential or actual electric outages to your electric utility. You may need to share a medical certification document with them as well.

The length of time for a claim review depends on the complexity of the case and how much investigation is needed. It could be a couple of days or weeks. We appreciate your patience during this important part of the process, and assure you that we are doing everything we can to conclude the investigation in a timely manner.

No, there is no timeframe for filing a claim.

Yes, we advise homeowners to file a claim with their insurance. If you have any followup questions about the claims process, please contact Customer Service at 1-888-301-7700.

If your claim is denied, you can appeal it. Please include any new information that has come to light that could make a difference by filing your claim on our website.

Unitil is dedicated to improving the lives of those in the communities we serve – a goal we share with United Way. By working together to mobilize the caring power of our neighbors, we can unite human service agencies, businesses, organizations, governments and volunteers to join us in bringing our vision of a common good to life.

Unitil is proud to participate in many United Way community events and programs, such as the United Way Day of Caring. Each year, Unitil employees join hundreds of volunteers from across the region to assist the United Way with a range of projects, helping the organization complete essential efforts that benefit our communities. We also have monthly and annual giving through employee payroll.

Unitil employees and customers are encouraged to volunteer and give what they can to make a positive impact in our communities. The United Way of the Greater Seacoast maintains a database of local volunteer opportunities, where you can find events that fit your skills and interests.

If you notice any damage to Unitil’s equipment, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a Customer Service representative.

To access your MyUnitil account, you can log in here. You can also log in conveniently from our homepage, just below the main menu.

You may use your existing username if you previously had a MyUnitil profile, and will be asked to reset your password if you don’t remember it.

If you're a new user, you'll be asked to provide some basic information, including your new Unitil account number, the last four digits of your social security number or Tax ID, and to define a username and a password for your new profile. If you have not yet set up service, you will need to do so first in order to receive your Unitil account number. Then, you may set up your online profile so you can manage your account on the web.