You can pay your bill using your credit card (Visa or Mastercard only) or by check using our automated system. No waiting required! If you wish to speak to a representative to pay by credit card, you will be transferred to our third-party vendor. Please call 1-888-301-7700 to pay your bill today.
- Your Account
To mail in a payment, please address it to:
Unitil
P.O. Box 981077
Boston, MA 02298-1077
- Your Account
To enroll in budget billing, use our Questions and Comments form (log-in required) and select “Budget Requests” from the dropdown menu.
- Your Account
We offer a free, secure and reliable electronic bill delivery and payment service.
To enroll, log in or create your MyUnitil account. Click the "Profile" icon in the top right corner of any web page to manage your communication preferences. Select your delivery method of choice under the "Your Monthly Bill" category.
After the next billing cycle following your enrollment, you will receive an electronic bill instead of a paper version at the email address associated with your account.
- Your Account
It can be tough to distinguish which parts of your electric service equipment are your responsibility, and which parts are Unitil’s to fix. During a power outage, we’re responsible for repairing the overhead electrical lines that run from the utility pole to your residence and for the electric meter. You’re responsible for repairs to other parts of your electrical system, including:
- Weather head and insulator — the point where electric lines connect to your residence Service entrance cable — runs from the weather head to the meter base and continues to the service panel in your home
- Meter base (box) — your electric meter is mounted to this
- Main service panel — includes the fuse boxes and/or circuit breakers and wires inside your home
When hiring a contractor for post-storm services, we recommend you get several quotes. Once the repairs have been made, please call Customer Service at 1-888-301-7700 so we reconnect your service to our power lines.
- Electric Service
We encourage our electric customers to install renewable energy systems on their property to generate their own renewable energy in parallel with our existing electric infrastructure. While such a project can be a big undertaking, you’ll be helping to offset your electric usage which can lower your monthly utility bill. You’ll also be joining a community of customers that support the development of renewable energy alternatives locally and nationally.
- Electric Service
You will need to provide us with the following information to start service at a new location:
- The address of the new location
- Your name
- Your social security number, federal tax identification number or IRS 147C form
- Your date of birth
- Your telephone number at the new location
- Your mobile or business phone number
- The date you are requesting service
- Spouse's name (if applicable)
- Your email address (if applicable)
- Your Account
- Electric Service
- Gas Service
Unitil provides electric and gas service to specific regions of Massachusetts and New Hampshire, and natural gas to specific regions in Maine. Not sure if you’re in our territory? View our service areas.
- Electric Service
- Gas Service
- Company
If you or a family member uses electrically operated life support systems, we encourage you to notify us in advance of any outages by submitting our Physician’s Certification Form found here. Once we receive this form, your account will be noted and we will include a notification to you in the event that we anticipate adverse weather or scheduled maintenance which may result in a power outage.
- Your Account
- Outages & Emergencies
- Electric Service
Visit our Outages & Emergencies section to view the latest storm updates, public service announcements, and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration, and preparing for extended outages.
We also have dedicated resources and information for municipal contacts in the communities we serve.
- Outages & Emergencies
- Electric Service