Frequently Asked Questions

Schedule Z is a form for eligible Massachusetts customers to complete and submit in addition to the Interconnection Application to be considered for Net Metering. Learn more about the Steps to Interconnection.

Find the current Schedule Z form here.

Ensure We Have Your Correct Email: 

We use the email address currently on file for your account for our general and emergency communications. To check or update your email address, please call us at 1-888-301-7700.

Manage Your Email Preferences: 

Unitil sends email communications within a few systems. Continue reading for info on managing your general communications and emergency communications. Find step-by-step instructions to manage your account-specific notifications (e-bill, outage notifications, etc).

General Communications:

If you would like to customize the types of general communications you receive from Unitil, such as our e-newsletters, EV information, and events, please visit unitil.com/email. Follow the prompts to select the email topics you’re interested in and those you prefer not to receive. To opt out of a specific category, simply check the box labeled "Not Interested". After making your selections, click the "Update Profile" button to save your changes.

If you are not sure which lists to select, you may leave them blank, and we will attempt to send you only the content relevant to you. You may update these preferences at any time, but it may take a few emails cycles to take effect. 

Resubscribe to General Communications: 

If you previously opted out of all general emails, you may resubscribe at anytime by following the "Manage Your Email Preferences" directions above or by visiting unitil.com/resubscribe.

Resubscribe to Emergency Communications: 

If you've previously opted out of Unitil's emergency communication emails such as storm notices and gas event info, you can easily resubscribe at unitil.com/emergency-email.

We’re always looking for new employees that will bring their energy for life to Team Unitil. To learn about our culture and benefits and view open positions, visit our Careers page.

Our Customer Service hours are 7:00 AM to 7:00 PM, Monday through Friday. However, you may call our automated system any time to make a payment, check your balance, or report your power outage toll-free at 1-888-301-7700.

Gas emergencies should be reported immediately to 911.

View our contact page to see a list of company holidays.

There are several reasons your power could be out (watch this video to learn more!). First, check your circuit breakers to see if any are in the “off” position. If they are all on, you can report your outage online or call 1-888-301-7700.

While Unitil does not provide customers with solar panels, we allow (and in fact, encourage!) you to generate your own renewable energy in parallel with our electric system. Customers who generate more electricity than they need can push that electricity back out through their meters as a surplus, saving money on their electric bill.

Unitil currently provides natural gas to communities in Maine, Massachusetts and New Hampshire, but it is not currently available in all locations. View our service areas to see if there is natural gas service in your town or city. Call us toll-free at 1-888-486-4845 to check availability on your street, or check the map on our Switch to Gas page.

If you damage a utility pole or come across one, please call Customer Service toll-free at 1-888-301-7700.

Unitil uses both Automated Metering Infrastructure (AMI) and an Automated Meter Reading system (AMR) to capture customer meter readings. These technologies provide accurate readings on the final day of the billing cycle, along with providing data at various intervals throughout the billing period.

You can view your usage on your monthly statement or by logging into your MyUnitil portal.

There are many reasons your bill may fluctuate throughout the year. The number of days of the month, a change in seasons, and your monthly appliance usage can all have an impact. Rates for electricity and gas also vary from month to month, due to larger factors such as energy demand and weather events (watch this video about rate changes).