The Budget Deferred Amount found on your bill, represents the difference between your budget charges and your actual charges. This amount will fluctuate as you progress through the budget year.
- Your Account
If you’ve requested pruning, we’ll visit your property for an assessment. If your trees affect power equipment or clearances, or pose a significant threat to our system, we’ll work with you to remove them.
- Outages & Emergencies
- Electric Service
The length of time for the application process depends on the size and complexity of the generator system.
Most applications for residential systems 15 kW or smaller will receive conditional approval to install the system within 25 working days from the time the application is sent to Unitil.
Applications for commercial or industrial systems require more detailed study and the time to process the application depends on the complexity of the system.
Please note that once installation is approved by Unitil and by the local inspector, Unitil will still need to change your meter to one which measures power flow in both directions before the interconnection is completed. Applications for commercial or industrial systems should contact Unitil directly at 1-888-301-7700.
- Electric Service
It sounds like something unexpected happened in the field. Our estimated restoration times are based on the best information we have, but they are still ultimately estimates. We will update those times if needed as an outage unfolds overtime. If we have additional information we think helps explain what is going on, we will relay that info via social media.
- Outages & Emergencies
The length of time for a claim review depends on the complexity of the case and how much investigation is needed.
To ensure a timely, efficient claims process, we recommend you do the following:
- Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered
- Take photos of all damages
If you wish to check on the status of your claim, please email claims@unitil.com with your claim number in the email subject.
- Your Account
We recommend you to report a property damage claim within a reasonable timeframe. Itemized repair bills, or repair estimates, and if applicable, photographs of damaged property at the time the event occurs or when discovered are required to support proof of damages.
- Your Account
Yes, we advise homeowners to file a claim with their insurance company. If you have any follow-up questions about the claims process, please contact our Claims Department via email at claims@unitil.com.
- Your Account
Customers are responsible for all equipment inside the building*, beginning at the meter.
This includes the union (where the meter is attached to the line or pipe entering the structure) and all lines after the union, including those within the structure. In some cases, the line from the meter to the structure is buried; however, the customer is also responsible for the maintenance of this line.
Unitil is responsible for all equipment prior to entering the building. This includes the gas service pipe, the regulator and the meter.
Learn more about service equipment responsibilities
*Occasionally, meters are located inside the building instead of outside. In these infrequent cases, company-owned piping enters the building and Unitil is responsible for all equipment up to and including the meter.
- Gas Service
Sometimes obstacles blocking access to our power lines can slow the restoration process. That could include downed trees, blocked roads, unplowed or flooded streets or dangerous situations. Conditions throughout the system can also cause delays. Several small scattered outages can be more time-consuming to repair because they involve individual stops to reconnect lines to each home.
- Outages & Emergencies
Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult.
Your meter tells us how much energy your property has used in the previous billing cycle and can help keep you informed of your monthly energy use, too. By comparing your monthly use over time, you can make more informed decisions about your usage and find ways to lower your monthly bill. Unitil’s electric meters are read through our AMI or Automated Metering Infrastructure technology, which allows us to take accurate meter readings without visiting your location.
You can view your usage on your monthly statement or by logging into your MyUnitil portal.
- Electric Service
- Gas Service