Start Service
On the MyUnitil landing page, scroll down to the "Are you a new customer?" section and select the appropriate form. For existing properties, fill out the "Application for New Service." For new construction properties, fill out the "Contractor Request Form."
Transfer/Move or Stop Service
Log in to your MyUnitil account. From the "Account Services" tab found on the left-hand side navigation, you can transfer or disconnect your service.
To transfer/move your service, you will be required to pay any outstanding arrears balance on the account before the transfer request can be processed.
- Your Account
- Electric Service
- Gas Service
- Businesses
Log in to your MyUnitil account.
From the "Profile" tab found on the left-hand side, select "Notifications" at the top of the page.
Select an account number, email, phone number, and text number under the "Communication Preference" section.
Under the "Notification Subscription" section, click the "Yes/No" toggle for receiving paper, email, SMS/Text, or Voice notifications for the available topics. Please note, you can select either paper or electronic delivery methods for each notification type, not both.
Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.
- Your Account
- Outages & Emergencies
There are two places where you can view alerts related to your account on your MyUnitil dashboard.
1. Look for the flag on the right side in the top navigation bar - if the icon has a red number, that means there's an alert.
2. In the My Alerts section.
- Your Account
After logging into your MyUnitil portal, find the "Change Account" button in the top menu bar.
This will expand to show all the accounts linked to your profile. Select the account you wish to view.
- Your Account
The new MyUnitil portal offers multiple ways to view and download your energy usage.
First, log in to your MyUnitil account.
For Monthly Usage
The Billed Usage tab displays up to 24 months of billed usage. Here, get visuals on your monthly usage paired with weather data and events for better context.
Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart.
Add events specific to your usage under the "My Events" section. Did you just upgrade to LED lightbulbs or get heat pumps installed? Maybe you had a full house. Tracking these events could help you understand your home's energy usage better.
To Download your monthly usage, scroll to the bottom of the page and select "Download." In the popup, select the account(s), billed usage as the data type, and date range, then select "Download."
For Daily Usage
Electric customers with a smart meter will be able to view and download their daily usage in the Smart Meter tab.
Dates can be adjusted in the fields provided to view up to 90 days of data. Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. Events that are in the Billed Usage section will be visible here, and new events can be added.
To download 30 days of usage, scroll to the bottom of the page and select "Download Usage History to Spreadsheet."
- Your Account
If you’re unsure of your username or password, utilize the Forgot Password and Forgot User Name links on the MyUnitil landing page or in the MyUnitil mobile app.
The Forgot User Name option utilizes your account number and a verification method to find the associated username.
The Forgot Password option sends a password reset email to the email address associated with your profile. Note that you must provide the email address that is associated with your profile in order for the system to send the password reset email.
If you’ve tried both “Forgot Your User Name” and “Forgot Your Password” links and are still unable to access your profile, there may have been an issue with it migrating to the new MyUnitil. This is rare but can happen when multiple profiles or email addresses are associated with an account or when an email address associated with a profile is invalid. We apologize for any inconvenience this may cause.
You can quickly and easily create a new profile on the MyUnitil Mobile App or by visiting myaccount.unitil.com. Note that you will need your account number to sign up.
- Your Account
In the MyUnitil portal, you can download up to 24 months of billed usage, payment history, or billing history for all the accounts linked to your MyUnitil profile into a single data file.
First, log in to the MyUnitil mobile app or your MyUnitil account.
Navigate to “Bills & Payments,” “Payment History,” or "Billed Usage” in the main menu.
Scroll to the bottom and select “Download.”
In the pop-up box, select which account(s) you would like to download data for. You can select a single account, multiple accounts, or all the accounts that are linked to your MyUnitil profile. Select the data type and the date range, then select “Download.” A CSV file will download to your device.
- Your Account
- Businesses
You will need to provide us with the following information to start service at a new location:
- The address of the new location
- Your name
- Your social security number, federal tax identification number or IRS 147C form
- Your date of birth
- Your telephone number at the new location
- Your mobile or business phone number
- The date you are requesting service
- Spouse's name (if applicable)
- Your email address (if applicable)
- Your Account
- Electric Service
- Gas Service
To access your MyUnitil account, log in on the MyUnitil mobile app or at myaccount.unitil.com.
You may use your existing username if you previously had a MyUnitil profile, and will be asked to reset your password if you don’t remember it. Account information and preferences have carried over to the new MyUnitil interface.
If you're a new user, you'll be asked to provide some basic information, including your new Unitil account number, the last four digits of your social security number or Tax ID, and to define a username and a password for your new profile. If you have not yet set up service, you will need to do so first in order to receive your Unitil account number. Then, you may set up your online profile so you can manage your account on the web.
Learn how to set up your service here.
- Your Account
There are many benefits to managing your account(s) online. You can view detailed usage charts and graphs, submit service requests, report a power outage, sign up for real-time outage updates, and much more.
You'll also be able to use the MyUnitil mobile app which offers a convenient and secure way to access your account on the go.
To create your account visit:
You will need your account number to sign up.
- Your Account