Unitil uses both Automated Metering Infrastructure (AMI) and an Automated Meter Reading system (AMR) to capture customer meter readings. These technologies provide accurate readings on the final day of the billing cycle, along with providing data at various intervals throughout the billing period.
You can view your usage on your monthly statement or by logging into your MyUnitil portal.
- Your Account
- Electric Service
- Gas Service
- Businesses
As a Unitil customer, you can choose from a variety of flexible payment options. Please note that while most of our options are free, some incur a small processing fee. If you would like to pay your bill for free, you can do so through your MyUnitil account or pay as a guest. You can also enroll in our convenient automatic bank draft option (UniPay).
Alternatively, you can pay by mail, in person at your nearest Western Union location, or over the phone (call 1-888-301-7700).
Mail your payment to:
Unitil
P.O. Box 981077
Boston, MA 02298-10100
Having trouble paying your bill? Get financial assistance from a variety of programs that can help with your energy costs.
- Your Account
Effective November 1, 2023 credit card payments will only be accepted via EZ Pay, our one-time payment portal.
This is a temporary change while we continue to work on an ongoing system upgrade.
Bank account payments will still be accepted via MyUnitil, our secure customer portal.
- Your Account
The Budget Billing Program is a free service available to residential customers. You may enroll anytime, provided your account is current with no overdue balance.
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
You may cancel your budget plan by contacting our Customer Service team at 1-888-301-7700. Upon cancellation from the program, your account will reflect your current charges, in addition to your deferred balance.
- Your Account
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
The new MyUnitil portal offers multiple ways to view and download your energy usage.
First, log in to your MyUnitil account.
For Monthly Usage
The Billed Usage tab displays up to 24 months of billed usage. Here, get visuals on your monthly usage paired with weather data and events for better context.
Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart.
Add events specific to your usage under the "My Events" section. Did you just upgrade to LED lightbulbs or get heat pumps installed? Maybe you had a full house. Tracking these events could help you understand your home's energy usage better.
To Download your monthly usage, scroll to the bottom of the page and select "Download." In the popup, select the account(s), billed usage as the data type, and date range, then select "Download."
For Daily Usage
Electric customers with a smart meter will be able to view and download their daily usage in the Smart Meter tab.
Dates can be adjusted in the fields provided to view up to 90 days of data. Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. Events that are in the Billed Usage section will be visible here, and new events can be added.
To download 30 days of usage, scroll to the bottom of the page and select "Download Usage History to Spreadsheet."
- Your Account
In the new MyUnitil portal, you can download up to 24 months of billed usage, payment history, or billing history for all the accounts linked to your MyUnitil profile into a single data file.
First, log in to your MyUnitil account.
Navigate to “Bills & Payments,” “Payment History,” or "Billed Usage” in the left-hand menu.
Scroll to the bottom and select “Download.”
In the pop-up box, select which account(s) you would like to download data for. You can select a single account, multiple accounts, or all the accounts that are linked to your MyUnitil profile. Select the data type and the date range, then select “Download.” A CSV file will download to your device.
- Your Account
- Businesses
You will need to provide us with the following information to start service at a new location:
- The address of the new location
- Your name
- Your social security number, federal tax identification number or IRS 147C form
- Your date of birth
- Your telephone number at the new location
- Your mobile or business phone number
- The date you are requesting service
- Spouse's name (if applicable)
- Your email address (if applicable)
- Your Account
- Electric Service
- Gas Service
Log in to your MyUnitil account.
From the "Profile" tab found on the left-hand side, select "Notifications" at the top of the page.
Select an account number, email, phone number, and text number under the "Communication Preference" section.
Under the "Notification Subscription" section, click the "Yes/No" toggle for receiving paper, email, SMS/Text, or Voice notifications for the available topics. Please note, you can select either paper or electronic delivery methods for each notification type, not both.
Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.
- Your Account
- Outages & Emergencies